Support
DiaCroma for Agents · Verit Global Labs · This page is the support contact published in Microsoft Marketplace.
We answer by e-mail, and we answer with the evidence in front of us: every decision DiaCroma takes is recorded, so a support conversation starts from what actually happened, not from a guess.
1 · Write to us
- Support: diacroma@veritglobal.com
- Something is blocked and should not be (or the other way round): same address, subject line starting with [BLOCKED]. Nothing that already governs is changed by a support request; only the organization owner can approve or retire a policy from the console.
- Security: if you believe you found a security issue, write to the same address with the subject [SECURITY] and do not post details publicly.
2 · What to include
- Your organization id (Store › Advanced) and the agent concerned.
- What you expected and what you saw, with the time (UTC if you can).
- For gateway questions: the installation id shown on the Gateway screen and, if you have host
access, the last lines of
/var/log/d4a-update.log. - Please do not send secrets. We never need your API tokens, keys or passwords; a support reply will never ask for them.
3 · Before writing
- Documentation — how the six screens work, how the gateway installs and updates itself.
- The Health screen in your console names the cause of every red or amber light and the next step.
- Agent drift, explained — the ten-page guide, no jargon.
4 · Subscriptions and billing
Plans are bought and managed through Microsoft Marketplace. Upgrades are accepted from the Store screen and confirmed by Microsoft; cancellation and downgrades are done in the Azure portal under your SaaS subscriptions. Microsoft issues the invoice. For a question about a charge, write to us with the subscription id shown on the Store screen.